FAQ's fit for a Fashionista

Who are we?

StyleMode.co.za is the new fashionista in town. We are on trend, offer value for money and convenience. If you are looking for the season’s must -have items for your wardrobe, we have them. As the new online fashion retailer, we stock a combination of well-known brands and have introduced our exclusively designed private fashion labels.

StyleMode, the latest online fashion destination in South Africa is proud to cater for all. Our styles are for the classic, contemporary, millennial and the plus-customer. For each of these StyleMode is introducing exclusive, proudly South African fashion labels, each designed for the individual. StyleMode is for the classic customer, La Mode caters for the contemporary, Miss Mode for the millennial fashionista and Mode Curve is our plus size fashion label.

StyleMode is powered by Loot and their longstanding and great reputation in the online retail industry.

No matter the look, StyleMode has the fashion item you’re looking for.

StyleMode Promise:

We aim to provide our customers with exceptional customer service, a great shopping experience, great brands, best prices and exceptional quality. There are a number of safe and secure payment options and are continuously looking at new ways to improve the StyleMode shopping experience.

StyleMode, via our private fashion labels provides an exclusive, sustainable fashion range offering locally manufactured linen and cotton clothing.

Our Head Office and Collections department is based in Khutaza Park, Westlake Business Park, Westlake in Cape Town.

What is the phone number for StyleMode.co.za?

021 180 2602

What are StyleMode.co.za's office hours?

Our specialised Fashionista team are available from 8:00am to 6:00pm, Monday to Friday. We're open for collections from 8:30am to 5:00pm, Monday to Friday and 8:30am - 1:00pm on Saturdays, closed Sundays and public holidays. Of course the website works and is monitored 24/7!

I don't have a credit card, can I still buy from StyleMode.co.za?

We do accept payment by direct deposit, so you don't need a credit card. Once you've placed your order, just press the [Pay by direct deposit] button and you will get all the information that you need to make the payment. You don't need to fax the deposit slip - just specify your order number as a reference when making the deposit and we will assign the money to your order as soon as it appears on our statement. This usually takes a day or two, and you will receive an automated email confirmation once we have it.

Where can I send my proof of payment for my EFT?

You don't need to email this to us. Provided that you put your order number as a reference, we will automatically assign the deposit to your order. If you forget to put the correct reference on the deposit, please email the proof of payment to info@stylemode.co.za.

What are StyleMode.co.za's bank details?

Our bank details are as follows:

Account Holder: Loot Online (Pty) Ltd
Bank: Standard Bank
Branch Code: 051001
Account Number: 270977090

Please put your order number as a reference on the transfer.

How do I sign out completely?

Either click the Profile icon at the top or click on the Logout link in the footer. You only generally need to do this if you're using a shared computer.

I forgot my password - what do I do now?

Either click on the profile icon in the header and select Login or click the Login link at the bottom of the page. Once on the Login page there is a link to follow to reset your password.

I tried to sign in and was told that my email address is invalid - what now?

If we receive errors when trying to send mail to your email address, then we may mark it as being invalid. If it's actually still valid, all you need to do is validate it. If your email address has been marked as invalid, you will be given the option to validate your email address when you try to sign in to StyleMode.co.za.

Do you ship internationally?

No. At the moment, we only deliver within the borders of South Africa.

How do I get an invoice for my order?

First find the order using the [Order history] link. When you've clicked on the order you're interested in, you will find a [Show invoice] button that will allow you to obtain an invoice in Adobe PDF format.

How do I get my VAT number printed on my invoice?

Normally, you need to enter the VAT number in the checkout process before placing the order. If you forget to do this, please email us at info@stylemode.co.za, and we can add it retrospectively for you.

I need my invoice made out to my company - how do I do that?

We use the billing address that you used when checking out your order, as the address to print on the order. If you select the wrong billing address, please email us at info@stylemode.co.za and we can rectify it for you.

I received an message saying that my order expired even though I paid for it. What now?

If you paid by EFT, you may have forgotten to put the your order number as a reference on the transfer or deposit. Use the [Order History] at the bottom of our web page to check whether the orders that you expect to be in progress are all listed. If they are, you probably placed this order accidentally and you can discard the message. If they are not, please contact info@stylemode.co.za and we will try to resolve the issue for you.

How long will my order take?

All orders are dispatched within 24 hours of placing and paying for the order. It is then totally dependent on the shipping method you choose, with how long it will take to deliver.

What if I'm looking for something that I can't find on the website?

Please send an email to info@stylemode.co.za and we will see if we can find it for you.

What if I receive the goods damaged?

It's our responsibility to ensure that you look your optimal best. So, if anything is damaged, please contact us within one business day of receiving the order and we’ll make arrangements to replace the product and return the faulty or damaged item. Please see the Returns Policy.

What if my order gets lost by the courier company?

It's our responsibility to ensure that you receive your order in good condition. If the order gets lost on route to you, we will either refund you fully or create a replacement order for you at our expense.

What if my stuff gets damaged by the courier?

Just let us know right away and we will try to resolve the problem or order replacements. It's our responsibility to ensure that you get what you ordered in pristine condition.

What if I find I actually don't want something that I ordered?

You may return most items to us for a full refund or credit within 14 days of receiving your order. Please see the Returns Policy.